A CarPro Show listener from California called in recently, perplexed over the fact that his truck had been in a dealership service department for eight weeks with no end in sight. I see this with every brand vehicle made. Parts shortages have been a way of life since the earliest days of COVID-19 and remain today.
I suggested he contact the manufacturer directly and if not resolved, to try to invoke the Lemon Law, which every state has. I get a lot of questions from listeners and website visitors about their vehicle warranty. Not just the initial warranty, but the powertrain coverage and extended warranties. I get enough that it is pretty clear that the majority of people do not really understand how the process works from the dealership side. So, here’s a look at how the factory warranty process works